ALI EKO Return & Refund Policy

At ALI EKO we strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we’re here to help.  

1. Returns Eligibility

• Products must be returned within 3days of delivery.  
• Items must be unused, in original packaging and with all tags attached.  
• Proof of purchase (order number/receipt) is required.  

2. Non-Returnable Items

         For hygiene and safety reasons, the following items cannot be returned:  

• Perishable goods (food, beverages, etc.)  
• Personalized/custom-made products  
• Underwear, swimwear, and cosmetics (unless sealed/unopened)  
• Refurbished items

3. Return Process

         To initiate a return:  

1. Contact Us – Email support@alieko.com with your order number and reason for return.  
2. Return Approval- Our team will review your request and provide a decision if eligible.  
3. Ship Back – Pack the item securely and send it to the nearest hub station.

4. Refunds

• Once we receive and inspect your return, we’ll notify you of the refund status.  
• Refunds will be processed to the original payment method within  7-10 business days 
• Shipping fees are non-refundable.

5. Exchanges

•  Exchanges are subject to product availability. Contact us for assistance.  

6. Damaged or Defective Items

• If you receive a damaged, defective, or incorrect item, contact us within 7 days for a free replacement or refund.

7. Contact Us

• For any questions regarding returns, email us at support@alieko.com.ng

ALI EKO reserves the right to modify this policy at any time